Customer Care Outsourcing

Customer service is a key differentiator for your business in the global market with companies across industries facing increasing competition. Companies need outsourcing partners that can deliver cutting edge customer service solutions. COVALENT helps clients manage and enhance their customer experience with tailor-made customer service solutions. These solutions allow clients to transform the way they influence customer loyalty, retention and satisfaction, while at the same time ensuring cost efficiency.

Customer service outsourcing has gained immense importance in recent times. Performance pressures due to economic uncertainty are leading companies to concentrate on their core competencies. Companies also realize the importance of enhancing the customer service experience at every touch point in order to remain relevant, build lasting relationships with consumers, increase customer loyalty and develop brand advocates. Customer service outsourcing helps improve customer satisfaction levels at reduced costs, as companies need not develop and maintain in-house capabilities, and can instead employ the services of outsourcing specialists.

COVALENT leverages its deep domain expertise in customer service functions, a strong talent pool and incisive focus on operational excellence to help clients ‘extend their enterprise’. Covalent's customer service outsourcing solutions include:

  • Customer Service
  • Customer Complaint Resolution
  • Sales (Cross-sell / Up-sell)
  • Loyalty Program Management
  • B2B and B2C Collection
  • HR Support
  • Computer Aided Telephonic Interviews (CATI)
  • Technical Helpdesk
  • Specialty Helpdesk
  • Customer Care Analytics
  • Social Customer Service
  • Voice (Inbound / Outbound)
  • Email
  • White Mail
  • Chat
  • Social Media