Business Services

Business services are a general term that describes work that supports a business but does not produce a tangible commodity. Information technology (IT) is an important business service that supports many other business services such as procurement, shipping and finance.

A good business service aligns IT assets with the needs of a company's employees and customers and support business goals, facilitating the ability of the company to be profitable. Documenting the value that an IT department provides to the business often involves an audit of IT infrastructure processes, the creation or updating of an IT service catalog and/or the provisioning of an employee self-service portal to improve communication.

As a B2B service provider you need to provide diversity in service to clients from varied industries. You need to maintain and enhance quality, optimize resources and reduce costs. Wipro's service delivery model enables you to outsource integral parts of your business processes or IT operations off-shore.

Covalent has extensive experienced working professionals with various technologies and understands the key Business Technology (BT) drivers and operating needs. Besides this we provide,

  • 24x7 operations and access to global capabilities
  • Proven outsourcing and service delivery processes
  • Risk/transition management frameworks
  • Local customer service

All this provides you a viable opportunity to partner with us and improve your BT competitiveness. You also get to focus on your core capabilities and better manage costs. Covalent business services are involved in

  • Statistical Analysis Software (SAS)
  • Pharmacovigilance
  • Regulatory Affairs
  • Clinical Research and Clinical Data Management (CR & CDM)
  • JAVA